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This page was printed from: https://farmbureaubank.com/FAQ/Services |
FAQs - Services
Click on a subject heading to review questions and answers that relate to your needs. Further links to additional information exist in serveral answer sections. For specific information not
covered here, please
contact us.
Send us your check and the remittance portion of the statement that you received in the mail to:
Remitco Card Services
Lock Box 913337
2080 Cabot Blvd. West
Langhorne, PA 19047
To pay your credit card online:
- Please log into your account at farmbureaubank.com
- Go the "Accounts" menu and click on "Credit Card Center"
- After your credit card appears in the new window, click on "Pay Credit Card" from the top menu bar.
- Select "Make Payment Now" and click "OK". Choose your "Pay From" account, the payment date, and the dollar amount.
- Click "OK". Review the transactions details. If they are correct, click "OK".
You will be given a reference number to retain for your records that confirms the transaction has been completed.
Yes, you can by using our convenient online auto pay. Simply login to the website and from the credit card page select PAY CREDIT CARD. You can choose the account you would like to pay from, the amount you would like to pay, and the frequency you would like to pay it. It's that simple.
Credit card disputes must be received in writing. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. This will enable us to begin researching and resolving it for you immediately.
Print and complete our DISPUTE FORM. Dispute forms may be obtained by logging into your account at farmbureaubank.com, click CREDIT CARD CENTER, click CUSTOMER SERVICE, click CREDIT CARD BASICS.
Card Services
Billing Disputes
P.O. Box 8802
Wilmington, DE 19899-8802
In your letter, please tell us:
- Cardholder Name, Account Number
- Transaction Date(s), Dollar Amount Charged, Merchant Name
- A complete description of the problem by detailing your attempted resolution with the merchant and outstanding issues
- Any documentation that supports your claim
- Phone number where you can be reached if we have questions
- Important: Please sign the letter
For a lost or stolen Farm Bureau Bank MasterCard® or Visa®, please contact Customer Service at
1-888-232-0776.
- The suspected location, date and time of loss
- Recent Activity Information
- Police Report Information if the card was stolen
Upon report of a lost or stolen card, we will block your account immediately so no unauthorized charges can be made.
You can request an increase by calling us at 1-800-492-FARM (3276) and making the request over the phone.
Your Farm Bureau Bank MasterCard® or Visa® points can be redeemed by calling 1-800-492-FARM (3276).
You can see your current transaction history just by logging into your account at farmbureaubank.com.
Go the "Accounts" menu and click on "Credit Card Center".
There are two easy ways to see your transaction history:
- To view transactions (this gives you a detailed listing of all transactions on your account), click on TRANSACTIONS on the credit card menu. You will be able to view up to six months worth of transactions online.
- To see a copy of your statement, click STATEMENTS on the credit card menu. You will be able to view and print up to 16 months of statements online. Select the STATEMENT PERIOD that you wish to view from the drop down menu and click VIEW. Your statement will be in HTML format.
An Account Alert is a notice alerting you to important account information. Account Alerts can let you know your statement is available online, tell you your payment was received... even remind you when your credit card payment due date is approaching. You can receive Account Alerts at your personal Message Center on our website, or at your choice of email, pager, PDA, or cell phone. You choose the Account Alerts you'd like to receive and how you'd like to receive them. The alerts listed below are currently offered.
Credit Card Payment Due - notifies you 10 days before credit card payment is due and is a great way to avoid late fees.
Payment Received - notifies you when your credit card payment has posted so you know when we received your payment.
Credit Card Statement Available - notifies you when your new monthly statement is available online so you don't have to wait for it to arrive in the mail.
Approaching Credit Limit - notifies you when you are close to your credit limit. It's a great way to avoid over limit fees.
Credit Card Use # - notifies you when the number of credit card transactions posted to the account in a single day exceeds the number you selected.
Credit Card Use $ - notifies you when the total dollar amount of credit card transactions posted to the account exceeds the amount you selected.
- To pay your credit card online, please log into your account at farmbureaubank.com.
- Go the "Accounts" menu and click on "Credit Card Center".
- On the main Credit Card Page select ALERTS/PROFILE then CUSTOMIZE. There you'll be able to add or change any alerts you receive.
Your old card is good until the last day of the month in which it expires. A new card is automatically mailed at the beginning of the month in which it expires. If you have not received your new card(s), please contact us at 1-800-492-FARM (3276).
Call Customer Service at 1-800-492-FARM (3276) to add an additional user to your card. Additional users are a great convenience. You can add someone to your account and they will receive a card that is linked to your existing account. It will even have a distinct card number so you can track the purchases from each card.
Deposits are mailed to:
Farm Bureau Bank
PO Box 33427
San Antonio, TX 78265-3427
E-option is a feature with electronic statements and higher interest rates. E-option can be added to a Checking or Money Market account. For new accounts, the E-Option is selected during the application process. For existing accounts, please contact us at 1-800-492-3276.
To elect E-Option, please contact us at 1-800-492-3276, Monday-Friday 7am-7pm CST or email us at services@farmbureaubank.com.
There are two options for Overdraft protection for your Farm Bureau Bank deposit account. One is through your Money Market Savings account and the other is through your Farm Bureau Bank credit card account.
There is no service fee for having overdraft protection. If you do overdraw your account and you have selected your credit card as overdraft protection, we will transfer in increments of $100.00 to your checking account to cover any incoming items. There will be a cash advance fee charged to your credit card if it is utilized for overdraft protection. This will enable you to avoid any overdraft fees for incoming items covered by your FBB credit card up to your credit limit.
If you set up your Money Market Savings account for Overdraft protection, the six withdrawals a month clause still applies. We transfer from your MMSA only the amount required to cover your negative account balance.
Yes. To change your address online, please log in to your account at farmbureaubank.com. Go the "Services" menu and click on "Address Change".
- Enter your updated contact information.
- Select the accounts to be updated.
- Click "Continue". You will be given the opportunity to review your submitted changes. You have the option to click "Draft" (save for later), "Cancel" or "Approve" the Change of Address.
Is my Change of Address request immediate?
When you submit the request, we receive it immediately; however, depending on the number and type of accounts, it may take 24-48 hours to make the changes.
Please send any suggestions or questions to: services@farmbureaubank.com
Depending on what kind of account you want to open with us, you can apply online, over the phone, or by filling out an application. Deposit accounts do have a minimum opening amount of $100 and CDs have a minimum opening amount of $1000. Please visit our homepage at farmbureaubank.com and click on "products/services" and then click on the type of product you are interested in.
No. Bill Pay is for deposit accounts. If you are interested in opening a deposit account, please visit Performance Checking account information or Money Market Savings account information. However, you can pay your credit card and vehicle loan online if you are registered for Internet Banking Service.
To pay your credit card online:
- Please log into your account at farmbureaubank.com.
- Go the "Accounts" menu and click on "Credit Card Center".
- After your credit card appears in the new window, click on "Pay Credit Card" from the top menu bar.
- Select "Make Payment Now" and click "OK". Choose your "Pay From" account, the payment date, and the dollar amount.
- Click "OK". Review the transactions details. If they are correct, click "OK".
You will be given a reference number to retain for your records that confirms the transaction has been completed.
To pay your vehicle online from an external account, please complete and mail or fax an external account form to us. The form can be downloaded here. You will need Adobe Acrobat to view and print the file. If you do not have Adobe Acrobat, you can download a free copy here.
The address for vehicle loan payments:
Farm Bureau Bank
PO Box 33427
San Antonio, TX 78265-9865
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 Equal Housing Lender. Farm Bureau Bank is an Equal Opportunity Employer. |