Security

Using ATMs safely

• Surveillance cameras. ATMs may be monitored by surveillance cameras, which record the activity in the area of the ATM.
  
  
• Be aware of strangers. When you enter or exit an ATM in an enclosed area, be sure you close the entry door completely. Do not open locked ATM vestibule doors for others or allow any unknown persons to enter the ATM area when you are making your transaction. Authorized customers should have their own access.
  
  
• Put away your card and cash. After completing your transaction, secure your card and cash immediately, before exiting the ATM area. Count it later in the safety of your locked car or home.
  
  
• Treat your ATM card like cash. Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately.
  
  
• Protect your privacy. Shield the keypad with your hand or body while entering your PIN. Do not leave your transaction record at the ATM. Keep your transaction record in a safe place, so you can compare it to your later statements.
  
  
• Drive-up ATMs. If you use a drive-up ATM, be sure passenger windows are rolled up and your doors are locked.
  
  
• Be careful at night. Be aware of your surroundings, especially after dark. If you must use an ATM at night, consider taking someone with you.
  
  
• Stay alert. If you notice anything suspicious or that you deem unsafe, such as the lighting around the ATM not working, use another ATM or return later.
  
  
• Report suspicious behavior. Report all crimes immediately to law enforcement officials and your local banking centers.
  
  
• Emergency assistance and security. If you need emergency assistance, call 911 from the nearest telephone.
  
  
  
  

Preventing credit card fraud

• Sign immediately. Sign the signature panel on your credit cards as soon as you receive them and keep duplicates in a safe place.
  
  
• Memorize your PIN (Personal Identification Number). Don't carry your PIN. Memorize it or keep the number at home.
  
  
• Verify your card. Be sure your credit card is returned after a purchase, and that it is indeed your card.
  
  
• Wait for your card receipt. Don't leave your credit card receipts at the checkout counter. Always take your charge slips and tear up any carbons.
  
  
• Save your receipts. Check them against your monthly billing or account statements to make sure you can identify all of your transactions. Report any unauthorized transactions immediately. After you have reconciled your billing statements, tear up all receipts and discard them at home.
  
  
• Check statements and watch your charges. Verify that your monthly statement reflects the amount you authorized. Also, watch for multiple charges.
  
  
• Keep it private. Keep your statements in a safe place.
  
  
• Out of sight. Never leave your purse or wallet unattended and always keep your cards out of plain sight.
  
  
• Never lend your card. Your credit card is your responsibility. Also, periodically check to make sure you have all your cards.
  
  
• Keep a list. In a separate location, keep a list of account numbers and telephone numbers to call if your cards are lost or stolen.
  
  
• Check statements and watch your charges. Be cautious when giving your card number over the phone. Verify that your monthly statement reflects the amount you authorized. Also, watch for multiple charges.
  
  
  
  

Get an extra layer of security when you shop online

In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction. Learn More

Activate the Verified by Visa feature

It's easy and only takes a few moments to activate your card. You can activate on the secure Visa site, at your participating issuer's site or during the checkout process at a participating online merchant. However you activate, your information is protected. Activate Now

Valuable information about Verified by Visa

We're glad you want to learn more about the ways Visa is protecting you. Click here for additional details about how Verified by Visa gives you peace of mind when you shop online and what you need to do to make sure your cards are covered.